Services Logistics application design and implementation Product Return Center processes, Carrier and sales channel integration Business Process improvement Task Automation, Streamlining processes. Re-engineering, Technology assessment Systems integration Installation and implementation of new systems, hardware and software. Reporting and Business Intelligence (BI) Developing key business metrics and establishing measurements and reporting processes.  Database design and MS-SQL development Complete system DB design and BI reporting database implementation. Telecommunications and call centers Design and implementation of call center telecom systems, auto-attendant and voice recognition Conversions and installations Complete change of business accounting systems, to specific inventory or fulfillment systems Project development Define goals, objectives and milestones, assembly of development and implementation team execution and delivery of project. Documentation, and Training  Training of end-users and administrators, creation of documentation and presentation of training materials. Current and Previous Clients CyverONE is a Telecommunication SaaS infrastructure provider Created product focus, improved business processes, establish business, developed website and corporate branding.   Best Buy is the Worlds Largest Consumer Electronics Retailer Best Buy Logistics - PRC (DTPRC) platform creation (Reverse Logistics) Project, 2010 Best Buy - Buyback program, created business process to manage returns and resale process. Best Buy - Trade-in program, invented business process and created product pricing algorithms. Business Intelligence - establishing meaning metrics to measure business performance and creation of automated delivery of key indicator reports. Futureshop is Canada's largest Largest Consumer Electronics Retailer We implemented a new reverse logistic triage process to identify opportunity to improve cost recovery.  Full implementation of the  DTMS platform, connected to Ingram Micro logistics for fulfillment Ingram Micro Logistics is a premier third party logistics provider, delivering customized end-to-end supply chain solutions to our valued clients regardless of business or product.  We have integrated several client fulfillment requirements with Ingram Micro over the past 10 years.   Dealtree (acquired by Best Buy in 2008) was eBay's single largest seller of consumer electronics.  Dealtree provided reverse logistics services to Circuit City, Best Buy, Good Guys, Zones, Ingram Micro, and Buy.com. Dealtree Management System (DTMS) - created, designed and built business system using MS SQL Server and Adobe Coldfusion. EZtradein.com - Created trade-in process for ecommerce, patent pending.